The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Privacy Policy
I take your privacy seriously. This policy explains how I collect, use, and share your information when you purchase from my shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as:
• Your name
• Email address
• Postal address
• Payment information
• Details of the product you’re ordering
You may also choose to provide me with additional personal information if you contact me directly.
2. Legal Bases for Collecting and Using Information
I collect, use, and share your information only when:
• Necessary to fulfil your order (to provide my services, send your order, and provide customer support)
• You have given your consent (for example, to receive marketing messages, if applicable)
• Necessary to comply with a legal obligation (such as tax laws or court orders)
3. How I Use Your Information
I use your information to:
• Process your order and arrange delivery
• Communicate with you about your order and shop updates
• Comply with Etsy’s Seller Policy and applicable laws
4. Information Sharing and Disclosure
I share your personal information only in the following circumstances:
• Etsy: As necessary to provide you my services and comply with Etsy’s Seller Policy and Terms of Use.
• Service Providers: Such as postal and delivery companies to fulfil your order.
• Compliance with laws: If required by law or legal process.
5. Data Retention
I keep your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. I generally retain data for 4 years to comply with tax and legal obligations, after which it is securely deleted.
6. Your Rights
If you reside in certain territories (including the EU), you have rights in relation to your personal information:
• Access: You can request a copy of the information I hold about you.
• Change, restrict, delete: You can request to change, restrict my use of, or delete your personal information (except where I am legally required to keep it).
• Complain: If you wish to raise a concern, you may contact your local data protection authority.
7. How to Contact Me
For purposes of EU data protection law, I, Yassin Elamin, am the data controller of your personal information. If you have any questions or concerns, you may contact me at yassin@oakycrafts.com.